PCTech IT Freelance IT Support for Agencies & MSPs
Available for remote and onsite assignments

Flexible IT support for agencies serving multinational clients

PCTech IT helps agencies, MSPs and service providers deliver dependable technical support without the cost of hiring full-time staff. Built by Priteshkumar Chauhan, the business is positioned for contract, overflow and project-based work across France, Switzerland, and remote environments.

Remote support Onsite support Cost-effective Client-facing professionalism Agency-friendly delivery
Request availability View partner page Download CV

Services designed for agency delivery models

Flexible capacity, professional end-user support, and clear communication when supporting multinational business environments.

💻

Remote IT Support

Ideal for overflow helpdesk, user support and day-to-day troubleshooting without adding permanent headcount.

  • End-user troubleshooting and ticket assistance
  • Microsoft 365 and cloud environment support
  • Guided troubleshooting and incident handling
  • Professional communication with client teams
🧑‍🔧

Onsite IT Support

Practical field support for assignments where an onsite presence matters.

  • Deskside support and hands-on troubleshooting
  • Hardware installation, swaps and setup
  • Network and Wi-Fi checks
  • Smart hands coverage for agency clients
🚀

Project & Overflow Cover

Useful when your team needs short bursts of extra capacity for deliverables and rollouts.

  • Device deployment and user onboarding support
  • Office setup and move support
  • AV / meeting-room support
  • Short-term subcontract coverage

How agencies can use PCTech IT

Simple engagement model focused on flexibility and low risk for first-time partnerships.

  • 1. Overflow cover — extra capacity when tickets or appointments spike.
  • 2. Partner delivery — support provided as an extension of your team.
  • 3. Project bursts — help on deployments, office changes and short-term initiatives.
  • 4. Field visits — onsite technical support in France, Switzerland or client-approved local travel areas.

Starter pricing guidance

Remote support

Hourly support

€30–€45 / hour

Entry-level competitive pricing for overflow helpdesk, remote user support and day-to-day troubleshooting.

  • Flexible use when teams need immediate capacity
  • Good fit for tickets, onboarding and support tasks
Onsite support

Field assignments

€50–€70 / hour

Suitable for deskside support, smart hands, installations, hardware swaps and local site visits.

  • Useful for dispatch-style or project requests
  • Can also be quoted as day rates when preferred
Retainer option

Starter monthly cover

€300–€500 / month

A low-commitment option for agencies that want light recurring availability before scaling up.

  • Designed to feel low-risk for first partnerships
  • Helps open repeat work conversations early