PCTech IT Freelance IT Support for Agencies & MSPs
Service overview

Services built for agencies, MSPs and multinational client support

Overflow support, onsite delivery, user-facing troubleshooting and practical technical work.

Remote support Onsite support Project cover Overflow capacity Agency subcontracting
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Remote IT Support

Reliable day-to-day support that helps reduce pressure on internal teams.

  • End-user troubleshooting and ticket follow-up
  • Microsoft 365 support and user administration assistance
  • Email, login and productivity issue troubleshooting
  • Professional client-facing communication
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Onsite Technical Support

Hands-on field support for client offices, installations and local dispatch needs.

  • Deskside support for business users
  • Hardware setup, replacement and peripheral swaps
  • Basic network, Wi-Fi and connectivity checks
  • Local support presence for agency clients
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Smart Hands & Practical Support

Useful when you need a reliable technical presence under your direction.

  • Guided troubleshooting under remote supervision
  • Equipment checks and cabling support
  • Rack-adjacent or site-follow-up tasks where appropriate
  • Support that fits subcontract and dispatch models
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Moves, Adds, Changes & Office Support

Practical support for office changes and user environment setup.

  • Desk moves and workstation setup assistance
  • Device rollout support for small projects
  • Joiner / leaver workstation prep
  • General office IT support coordination

Typical use cases

  • Overflow tickets — support when your helpdesk queue rises temporarily.
  • User support cover — contract capacity for business-user issues.
  • Project assistance — support for rollouts, setup work and office changes.
  • Local field support — onsite presence where a remote-only team is not enough.